Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Allow customer to edit/delete their own comments in SelfServicePortal

Florian Schüller
Florian Schüller
Contributor
March 20, 2019

Hi!

 

Is there a way to allow customers to edit/delete their own comments in selfservice portal?

 

regards,

Florian

Answer
Watch
Like # people like this
1119 views

2 answers

0 votes
Artur Moura
Artur Moura
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 2, 2022

Hi @Florian Schüller

A "little" bit late, but still this is not possible.

We have this JSDSERVER-614 - Allow users to edit their own comments feature suggestion opened to it, but it's not implemented yet.

Reply
0 votes
Meg Holbrook
Meg Holbrook
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
March 20, 2019

Hey @Florian Schüller  - you should be able to edit the permissions for 'edit own comment' to include Service Desk Customers project role. 

View More Comments
Florian Schüller
Florian Schüller
Contributor
March 20, 2019

Thanks! Then i was already on the right way - but i got an permission scheme error and didnt recognize that.

But i think it will be solved with this article:

https://confluence.atlassian.com/jirakb/resolving-permission-scheme-errors-838416389.html

Like • Meg Holbrook likes this
Meg Holbrook
Meg Holbrook
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
March 20, 2019

Best of luck - and if this answer resolved your question, please mark it as accepted. Have a great day!

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.