Append values of a label type custom field from trigger issue to destination issue

[francis.guibernau]

Is there any way to copy the values of a custom field of type label from the trigger issue to the destination issue?

My use case is that when a ticket is linked to another ticket via the "is caused by" relationship, the contents of this field are added to the end of the same field in the destination issue.

I managed to get it to work on two multi select custom fields, but I'm just having a hard time with this one.

The following is the example of the rule that works with the multi select fields:

[Bill Sheboy · Accepted solution]

Hi @francis.guibernau  -- Welcome to the Atlassian Community!

Please take a look at this documentation page for adding label values, substituting in your custom field name: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Adding-labels

If you instead want to copy/replace all the values, please look at the other examples on that same page.

Kind regards,
Bill

[Stefan Salzl]

Hi @francis.guibernau ,

I was facing similar behaviour and kinda confused by that the documentation says (thanks for the link @Bill Sheboy ).

Maybe I just have a missunderstanding of the technical part. See my description in a question that came up today and seems similar to yours:
https://community.atlassian.com/t5/Automation-questions/concatenate-an-item-in-to-issue-labels-asJsonStringArray/qaq-p/1949683

Best
Stefan

[Stefan Salzl]

Hi @francis.guibernau 

we got the relieving solution to this in another question. Guess the following is what solves your problem:

In this case I choose "copy from issue" which refers to the source issue but you could also choose "copy from trigger issue".

Hope this helps.

Best
Stefan