Approval by email

[Ivana Runjaic]

Can you help us with approving requests over the phone? Since we don't have vpn on our company mobile phones, is there any functionality that allows us to send the user a request with predefined answers in an email, and by clicking on one of the options we get back from them a comment on the request based on which we would approve or reject the request via the created rule? Currently, by setting the approve and decline buttons, the user is asked to log in to jira, which is disabled due to access and vpn. We need an option for setting a predefined answer, and by selecting it, in return we get a comment on the ticket.

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

You would need to set up something that can receive the click on the button on the email, and post it into Jira (as someone who can log into Jira)

[Ivana Runjaic]

Can you explain me in more detail how to do that? Currently we have buttons set for approving or decline requests in the e-mail and all users who receive this e-mail are users of the jira portal. But when they have to approve or decline the request over the phone, nothing happens except that you cannot access jira, as I wrote, because of the vpn. How to set up to receive a comment in Jira if it's being approved over the phone?

[Nic Brough -Adaptavist-]

You can't do it directly, you will need to have the links in the email take them to another web server, one that is accessible without VPN, with a service running on it that can take the click, work out what needs to be done in Jira, and then connect to Jira to do it for the user, anonymously.

[Andrew Laden]

I do something like this with Herzum Approvals.

https://marketplace.atlassian.com/apps/1211763/herzum-approval?hosting=server&tab=overview

They have a mail handler that can be used to process approvals.

I then create a "mailto" link in the outbound email it sends with the right formatting.

Works great. Approve from anywhere by email.