Atlassian Administration Access Not Available

[Jim Galindo]

I am and have always been the administrator in our Atlassian account after I set it up.  I had also setup my partner to be as well.  After he informed me he no longer had access yesterday, I decided to check his settings.  When I looked today, I see that I no longer have admin access either.  I have changed no settings for my account.  How do I fix this?

[Ste Wright]

Hi @Jim Galindo 

When you say you no longer have Admin access, what can you no longer access? Is it the instance itself, Jira Administration or Org/Site Administration?

I'd first check:

• If you have two Atlassian accounts, check you're logged into the right one
• If any other user has Admin, check their access and if they've modified your groups/roles

Ste