Attachments in comment on Portal

[Filip Rott]

Hi, 

I am now solving the problem with attachments in comments.

I would like to enable previewing in the comments, but so far I can't. The text in the comment is displayed as the attachment name, but the customer on the portal is unable to open the attachment. First of all it is about image formats.



JIRA Service (like a agent):

Portal (like a customer):

[Filip Rott]

Hello, any update about my ticket please?

Thank you.

Br 

Filip

[Nikola Perisic]

Welcome @Filip Rott 

You can follow these steps:

In order to fix this, follow the steps below:

1. go to your project settings > fields
2. click on action > edit fields
3. click on the field configuration > find the 'Comment' field
4. click on Renderers and change the render to 'wiki style renderer'

Reference: https://community.atlassian.com/t5/Jira-Service-Management/Viewing-attachments-via-the-customer-portal/qaq-p/1079862

[Filip Rott]

Hello, @Nikola Perisic 

Thank you for fast reaction 

I have this setup like this, and still the attachments don't show up.

[Nikola Perisic]

@Filip Rott 

Have you tried with incognito mode and clearing your cache?

[Filip Rott]

Hello @Nikola Perisic , 

Yes I tried both.