Auto-solved issues if client not approbed it

[Pedro Román]

How could I make a task in a state automatically go to ready when a period of time passes?

[Alexey Matveev]

Hello,

You would need a plugin for it.

For example, you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could create a script like this:

string jql;
jql = "project = PRJ AND create > -20d and status <> Closed')";
string[] issueKeys = selectIssues(jql);
for(number i = 0; i < size(issueKey); i = i + 1){
   autotransition(121, issueKeys[i]);
}

This script will find all issues, which were created 20days ago and still are not in the Closed status. Then it will try to transition these issues, using the 121 transition id. You should find the correct transition ids to transition required issues.

Then you can schedule this script with the runJobByCron method:

https://confluence.cprime.io/display/SIL/runJobByCron

[Elifcan Cakmak]

Hello,

You can use the automation feature of Service Desk, if it's a service desk project as you tagged.

Regards,