Automatic email notification after "Create Comment Service"

[Sebastian W]

Hello,

we create automatically comments on JIRA items if a user replied to an email via the Create Comment Service.
The issue is that we do not receive an email notification if the issue has been commented via the Create Comment Service. But if you add a comment in the usual way via the screen an email is sent out. How can we receive emails also if a comment has been created via the Create Comment Service.

In the notification scheme we have the following set-up.
Issue Commented

• All Watchers
• Current Assignee
• Reporter
• User Custom Field Value (Approver)
• User Custom Field Value (Tester)

Thanks!

[Jobin Kuruvilla [Adaptavist]]

Are you using the default JIRA Comment Handler or is it a plugin? Looks like the 'Issue Commented' event is not thrown from the service!

[Jobin Kuruvilla [Adaptavist]]

There is a 'Notify Users' option in the settings. Is it checked ? (in JIRA5) Or use notifyusers parameter in the settings for earlier versions.

[Sebastian W]

I'm using the JIRA comment handler.... no plugin.

Yes I have the same impression... but how can I trigger this event with the comment handler?

[Sebastian W]

If I look in the documentation I find this about NotifyUsers option:

"Clear this check box if you do not want JIRA to send out an email message notifying users whose accounts have been created by the Create Users option above." http://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email So I suppose I cannot use this as it is related to the create users option.