Automatically assign organization to an issue by the reporter association

[Mario Dominguez]

I would like Jira Service Desk to assign the organization to an issue based on the reporters association to an organization. Ex:

User: Javier Pérez

Organization: 1.0 - HQ.marketing (this is the part I would like to make automatic so we don't have to specify it ever single time on each issue)

Issue: Can't open outlook

Thanks in advance,

[Deniz Tımartaş · Accepted solution]

Hi,

You can use your groups to manage that if you have them defined there. You could use JQL like "reporter in membersOf('organizationGroupName')" and then set the organization to that one.

And also you can define issues to be automatically shared with the customer's organization.

I know there is a prerequisite here but this is the best solution I have. Hope this helps.

Best Regards,

Deniz.

[Gary Lee Ritchey]

Hi Deniz, 

I am relatively new to Jira. Would you be able to show an example or step by step how this would be achieved? 

-Best

Gary

[Sofia Quintero]

Hello,

The requierment tha you need, it`s already an native functionality in Jira Cloud since a time ago.

Check the request raised https://jira.atlassian.com/browse/JSDCLOUD-5307.

Here you will find how to do it on Jira Service Management configuration:  https://confluence.atlassian.com/servicemanagementserver/adding-request-participants-939926441.html --> below "Add participants in the customer portal"