Automation Rule - Adding Currentuser as 'Watcher' when an Issue is Moved to Another Project

[Dan Anas]

IT often gets issues that are handled by other teams. We need to route those while also keeping track of the answers and outcomes or completion.

I would like an automation rule that is triggered when an issue is moved to another project, that will then append the {{initiator.displayName}} as the Watcher. 

I am unable to alter the 'Target Project' value.

I'd like it to say "When an issue is moved 'from' this project to 'any other' project add the {{initiator.displayName}} as a 'Watcher'.

Would any of you fine folks in the Atlassian Community care to lend a hand to a stranded admin??

Kindest,

Dan A.

[Dan Anas]

I was thinking of something like this:

1. Create an 'IT' Group > Add Relevant Users

2. Create Automation Rule:

Trigger: When an issue is assigned

Condition: To a member of a certain group: 'IT Group'

Action: Add {{initiator.displayName}} as 'Watcher'

3. Manually 'Move' the ticket to designated project.

How does that look to you?

[Piotr Zadrożny _Eyzee_]

Hi @Dan Anas 

Welcome to Atlassian Community!

To alter the Target project you need to create Global automation rule. You can do it as Jira administrator in System -> Global automation.

  

Keep in mind that there is a limitation in execution of global rules per month - read more here: https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/ 

Best,

Piotr

[Dan Anas]

Hi, Piotr!

I hope you're well. I appreciate the advice! Can you think of any other methods of layering the initial agent in as a watcher? Not limited to Automation Rules alone. Altering the Notification Scheme to notify a said user/group when an issue is moved won't suffice as I would like that initial agent to be notified of every update on the issue henceforth (even when the issue lives in a different project now)

Best,

Dan A.