Automation Rule error - Close sub-tasks when Parent transitions to Done

[Kirk, Becky]

My goal: Create an automation rule to close all sub-tasks in a story when the Story issue is closed.

I get an error in the audit log after running. I've attempted many tweaks but the error message is always the same and I'm in need of another set of eyes.

Audit Log Error: 

Action details:

Transition issue

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):AR-903 (To Do/Backlog - 10002)

Here is my Rule:

[Ste Wright]

Hi @Kirk, Becky 

The rule itself looks fine. 

For this error, simple first checks can be to see if there is a restriction or limitation in the workflow stopping automation from closing the sub-tasks - for example:

• Does the status "Completed" exist in the sub-task workflow?
• Can all other statuses transition directly to "Completed" - i.e, if you don't have an open workflow (where all statuses can transition to all other statuses), then some sub-tasks might not have an option to transition straight to "Completed"
• Does closing a sub-task require a specific field to be filled in - such as a resolution? Are you setting the resolution in this automation rule?
• Is there a workflow condition for transitioning to done - such as it must be the Assignee?

^ Checking out the workflow and what might be missing from the rule will help decipher if this is just a tweak to the rule, workflow - or both!

If all of these check-out, let us know so we can advise further :)

Ste

[Bill Sheboy]

Hi @Kirk, Becky 

In addition to what Stephen suggests...

Please consider adding a Condition after the Trigger and before the Branch (For Sub-Tasks) to confirm that the issueType matches what you expect: Story.

Best regards,

Bill

[Hizkeel Khan]

Hey, @Ste Wright - I have the same error. I have set the resolution to done when sub-tasks are moved to done. This works fine. The issue I'm having is when all the sub-tasks are moved to done then the story itself doesn't close and the automation rule fails. I'll share the automation rule details and the workflow details as well. 

Looking Forward. 

[Ste Wright]

Hi @Hizkeel Khan 

I recreated this rule and it works for me.

Is that Workflow above for Sub-tasks or Stories?

I'd be checking...

• Workflow: If that is the Story's Workflow, or it has similar single transitions - the Story would need to be in Ready for QA to progress to Done using this rule. Is that the case?
• Resolution Screen: If the Story's Workflow has a Resolution screen, thus requiring a resolution at closure, rather than a post-function to set Resolution. If it does, you'll need to set the resolution during the transition action.
• Rules: Ensure the Story Workflow has no other conditions, validators, etc related to transitioning to Done which you haven't factored into the rule.

If none of these are the issue, could you provide a screenshot of this rule's audit log - in particular, what error it provides when it fails?

Ste

[Hizkeel Khan]

Hi @Ste Wright - Thank you for your reply. The workflow is same for story and sub-tasks. 

For Resolution, I have created and added a post-function that whenever a sub-task is moved to done status. a strikethrough appears on the task confirming that the sub-task is completed.  

I have added some validators and conditions but I don't think it should affect the automation rule I have applied. 

Of course the story can't move to done status unless all the sub-tasks under that story are completed and moved to Done but as soon as my sub-tasks are moved to Done Status, my story should close automatically. 

[Mayur Patankar]

Opps..wrong thread I posted in

[Bill Sheboy]

Hi @Mayur Patankar 

Did you post this one in the correct thread?  That suggestion seems unrelated to the question about an automation rule closing sub-tasks.

Thanks, and best regards,

Bill