Automation: Tag user by specific role

[David Leal]

Is there a way to define a rule that tags a user by a specific role? For example I would like to have a rule that triggers a comment in an issue when all the sub-tasks are in DONE status tagging the product owner for example. I know it is possible using the account id of the person who has that role:

[~accountId:their account ID]

but I am looking for something more generic so I don't need to change the rule if the PO has been replaced for example.

Thanks,

David

[Alex Koxaras -Relational-]

Hi @David Leal 

If I were you, I would use the events functionality to notify a group of people who had a specific role. E.g.:

• I would create a new event called "Notify Product Owners"
• I would create a self transition (any to any) called "Send Notification to Product Owners"
• I would make the above transition hidden to all users, but automation
• I would also change the fire event from Generic to "Notify Product Owners"
• On my Notification Scheme I would add on the "Notify Product Owners" event the project role of "Product Owners"
• I would create either a Jira Automation of a PF within a workflow to be triggered when all subtasks of a parent issue are in a closed status, and then transition the parent issue via the "Send Notification to Product Owners"
• The above would yield notifications being sent out to all people who have the product owner role in your project

Hope the above make sense to you!

[David Leal]

Thanks @Alex Koxaras -Relational- for your response, I am not Jira Admin, only Project Admin, so I am not familiar with the events functionality. What I read is that you can associate a notification, but it is for sending emails only and it would not be an effective notification mechanism for my project. I am considering adding a comment, sending a slack message to channel which is possible via Automation. The least preferable option will be to send a notification, but not by email, only to show in the bell icon on the top right. I guess the process you described is only for sending emails, but I am not sure. Thanks