Automation based on comments

[JayJuan Jones]

Hello! I am looking to put together an automation rule that would run when the Priority field has been changed from P0 to P1, P2, P3, P4, or Not Set and a user did not comment. The rule would add a comment stating XXX... I am running into issues on how to check the last comment date correctly. Any suggestions?

[Kian Stack Mumo Systems]

@JayJuan Jones, 

I'm struggling to find a way to do that as well. What are you trying to accomplish exactly?

Thanks,

Kian

[JayJuan Jones]

I basically want to add a comment if the user changes the priority field without adding a comment

[Kian Stack Mumo Systems]

What are the parameters? If they change priority and don't add a comment within 1 minute? The issue is that outside of a transition screen they won't be able to add a comment and update the priority at exactly the same time.

[JayJuan Jones]

I've tried that, I've tried if they change the priority and didn't add a comment 1 minute before the automation rule executed, I've also tried at time of execution and nothing works. 

So basically when you Edit the issue since you are editing the fields seperatly, its really no way for the automation to work. It could work on a transition screen though since  both fields would be updated at the same time. 

[Kian Stack Mumo Systems]

@JayJuan Jones, 

What I am seeing online indicates that the only way to get a comment date would be to write an automation rule that stores the comment date each time a comment is added. 

What you could do is write one automation to store the date when as comment is added.

Then, write a second automation rule for when the priority changes:

In this case, my condition is verifying that the comment was made in the last 2 minutes.