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Automation - can you add a link to a specific linked issue type in a comment ?

Gail
Contributor
July 22, 2022

OVERVIEW

We have an issue link type for original/parent bug and duplicate/child bug.   Our automation will close all the child bugs once the parent bug is closed.   

We want to add a comment telling our customer service that the duplicate issues are closed and give them the parent link.   

Is this even possible?    Thanks

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Mark Segall
Community Champion
July 22, 2022

Hi @Gail - Trying to make sure I understand what you're trying to achieve.  You're saying that once the parent bug is closed, in addition to closing out all child bugs, you want a comment added on all of the children indicating that they are closed and include a link to the parent bug?

Gail
Contributor
July 25, 2022

Sorry for any confusion.    I would want the comment of all children to show a link to the parent.     Thanks

Mark Segall
Community Champion
July 25, 2022

Hi Gail,

Sorry - Still not 100% sure what you're trying to accomplish, but let me take a stab at it (please load a screenshot of your rule if I'm giving bad information)

Assuming your rule is triggered by the parent bug being closed, you probably already have a branch to get into the child bugs to close them out.  In this same branch, you can add a new Add Comment action and in the body of the comment, you would just need {{triggerIssue}} to capture the parent bug.

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