Automation for linked issue type

[Lipika Singh]

Need an automation for below details:

• Condition: When a project Feature issue type Jira ticket (let's call this ticket A) is linked as Child of to another ticket (let's call this parent ticket as ticket B).
• Action: Ticket B id and summary (title) needs to be copied (appended) in field: "Business Case" of ticket A.

Is this possible.

[Thomas Gallagher]

Hi @Lipika Singh 

This should be possible using the automation components below:

1. Trigger: Field Value Changed
   • Fields to monitor for changes: Parent
2. Issue fields condition
   • Field: Issue Type
   • Condition: equals
   • Value: Feature
3. Edit issue fields
   • Choose fields to set: Business Case
   • Set: {{issue.Business Case}} - {{issue.parent.summary}} - {{issue.parent.key}}

Please let me know if you have any questions!

Thomas, ServiceRocket

[Lipika Singh]

Hi @Thomas Gallagher 

The above solution doesn't work as automation understands destination and source not parent and child.

I tried one more automation but opposite is working for me.

Trigger: when issue Linked :

• Link type: Program relation

1. Issue fields condition
   • Field: Issue Type
   • Condition: equals
   • Value: Feature
2. Edit issue fields
   • Choose fields to set: Business Case
   • Set: {{issue.customfield_id}} - {{destinationIssue.summary}} - {{destinationIssue.key}}

In this the parent ticket is being updated with child details.