Automation plugin doesn't catch events when an issue is created by JIRA Utilities plugin (ServiceRocket)

[Viacheslav Starovoytov]

By using of JIRA Utilities I set the post-function which copies an issue to another project. Then I set Automation plugin to catch a creation but it doesn't catch this event. If I create an issue mannualy Automation works fine. Notifications Issue Created also work fine when an issue is created by JIRA Utilities.

Any ideas?

[Michael Partyka]

Do you use your account in Automation plugin? DO you have exactly this same permission in these projects?

[Viacheslav Starovoytov]

Hi Michal,

I used the both events: my own and standart one. Result is the same. Automation doesn't catch event. Notifications work fine.

[Michael Partyka]

Hi,

can you create new event? Try to extend create event and see what will happen.

[Viacheslav Starovoytov]

Hi!

Of course I tried several Actors of the rule in Automation who have all permissions. The thing is if I create an issue manually Automation works fine.