I have set up an automation rule that is supposed to close a certain type of issue if it is created out of our business hours (6AM-7PM M-F). The checks for after 7PM, on Sunday, and on Saturday all work fine, but for some reason the check for before 6 AM does not work. It is catching tickets that are created after 6AM for some reason. The ticket in the attached screenshot was created at 7:14 AM. I am using "createdDate<startOfDay(6h)" to determine whether it was created before this time. I have also seen it happen with a ticket created at 7:45 AM. Does anyone know why this is happening/ how to get around it?
Thanks!
Figured it out. For people who find this in the future: The user that the automation rule was running as was set to a different time zone.
You may want to use "Less than or equal to"
<=
I realized a lot in my JQL searching it would give me the results I wanted. It may or may not work for you.
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