Automation that will count comment in each issues/ticket in JSM

[Hermie Chiu]

Hi ,

can someone tell me if counting comments in an issue/ticket is possible by automation?

If yes, please do share the steps 

[Tessa Tuteleers]

Hi @Hermie Chiu , 

Welcome to the community! 
Automation has list smart values for comments, so you would be able to get the amount of comments using: 

{{issue.comments.size}}

See more info here. 

You can use this value in a field or something, and you can pick any trigger you want (on adding new comment, on update, manual if you only want an update on request,..) 

kr, 

Tessa

[Marc - Devoteam]

HI @Hermie Chiu 

@Tessa Tuteleers is right. I'm just puzzled what will this number provide?

It just will tell the issue has 7 comments, I can read the comments as well an see th! there are that many comments.

Just curious!