Automation to populate reporter

[Alexandra Astor]

Our team has a shared email that is used for submitting tickets into the Jira Service Management project.  As a result, the name of the Reporter is always the name that is associated with that shared email.  Is it possible to use automation to populate the Reporter field with the name of the actual reporter from their email address that is listed in the description field or the summary field?

[Vamsi Kandala]

Hi @Alexandra Astor

Yes, you can create an automation rule to trigger whenever an issue is created and edit the reporter field with the email address mentioned in the Summary.

After updating the reporter field, you can choose to remove the email address from the Summary.

You can use smart values as listed here:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/

Hope this helps.

Thanks,
Vamsi

[Alexandra Astor]

Thank you!  Both the summary and description fields have other information listed in them, is it possible to have the automation find the email?  Here is an example of how it comes in.

[Vamsi Kandala]

Hi @Alexandra Astor

Yes.  If the email address always follows 'Email: ' in the Summary field, you can use the 'substringAfter()' method to extract the value.

In your case, you can try '{{summary.substringAfter("Email: ")}}'

First, try and check whether the value is getting extracted successfully by using the log action in the automation rule.

Thanks,
Vamsi

[Alexandra Astor]

Thank you!  I tried this and now the Reporter name is coming in as Anonymous.  I also checked that the email address is associated with the Atlassian account and it is.

Here is the audit log:

[Vamsi Kandala]

Hi @Alexandra Astor

Can you please send me the screenshot of your automation rule and how you are assigning the value for reporter field?

Thanks,
Vamsi

[Alexandra Astor]

Sure!  Here it is:

[Alexandra Astor]

@Vamsi Kandala Happy Friday - Just checking in to see if you have had a chance to look at the automation rule I posted above.  Thanks!

[Vamsi Kandala]

Hi @Alexandra Astor

Happy Friday.

Sorry, I am still checking on this and testing at my end.  Will update you soon if I find anything.

Regards,

Vamsi

[Alexandra Astor]

Thanks so much!