Black boxes with 'x' inside them appear in my menu

[Andy Drooker]

Okay, this might seem like a weird one.  I had some instances of Jira which I deleted.  However, they are still being listed on my main menu pull down:

 

See above.  How can I delete those (the ones in the black box with a white "x"?

Thank you.

[Tinker Fadoua]

Hi Andy,

It looks like you deleted some spaces in Confluence, are they linked to any projects in JIRA?

[Andy Drooker]

I was on a trial for Confluence.  It was deleted.  So, how can I get RID of the boxes?

[Tinker Fadoua]

Did you link your spaces to any of your projects in JIRA?

[Andy Drooker]

No.

Does ANYONE know how to get RID of the boxes?  If not, I will be deleting my instances on this platform.

If a simple question like this cannot be answered, what happens when a MAJOR issue arises?

[Tinker Fadoua]

Please open a ticket with Atlassian Support:

https://support.atlassian.com/contact/#/

[Sloan]

Hi @Andy Drooker

This truly is an odd behaviour. If there is no active COnfluence, I assume it shouldn't show up. Same for the Black Boxes, doesn't look nice I agree.

If the Community does not know an answer maybe the Atlassian Support does.  We are just fellow users and sometimes we struggle with bugs, etc. as well. :)

No need to panic.

The Atlassian Cloud support has insights in deeper administrative tools of Jira and Confluence Cloud and might find a fast solution. Maybe it is just an index issue.

Chers
Niklas

[Andy Drooker]

I have entered a case with Atlassian.  NO RESPONSE!  Great support !

[Tinker Fadoua]

@Andy DrookerI understand that it doens't look good on your screen after deleting Confluence, however just give it some time hopefully someone will get back to you shortly.

I am sure an Atlassian Engineer will have a prompt response without you having to delete your instances.

[Sloan]

When did you file the case? Was it a few minutes again or some days?

You can learn about the support levels here: Support Services

With Cloud you get the Select Support. Depending on the priority you set, it takes 2hr to two business days. Check out the table.

Best Regards
Niklas

P.S.: It seems like your Caps Lock button got stuck in the second sentence. ;)

[Andy Drooker]

I have given up!  Atlassian does not seem to care about its customers.  There has been no follow-up.  Good thing we do not have too much invested in this product...NEXT!