Bring external data into a ticket and format it with condition

[Juan Portero]

Hello community,

1. I need a ticket to be created automatically at a certain time of day, I already did that with an automation.

2. Once the ticket is created, I need to bring information from several groups of devices with their attributes at that time of day from an external database and be able to translate it into a log-type template.

3. If an attribute of a device has a certain value, it can trigger an incident.

I would like to know if there is any addon that allows me to bring external data and locate myself in a log with colors and be able to trigger an incident according to the value of an attribute.

I attached an image for better understanding

Thanks for your attention. I’m looking forward to your reply.

[Dam]

Hi @Juan Portero 

Sounds like the perfect use case for Table Grid Next Generation: 
https://marketplace.atlassian.com/apps/1217571/table-grid-next-generation?hosting=cloud&tab=overview

"With Table Grid you can easily create, view, and edit your data tables."

I hope this helps.

Cheers,
Dam.