Bug Report: Filters

[Allison Phillips]

BUGS:

- Filters are excluding assigned tickets when the ticket's parent epic is Unassigned (use case: multiple people are working on an epic and no one person is responsible for its tickets).

- Users that aren't included in a saved filter will show up as filterable (by circular face icon) when the Unassigned user is included in a filter.

Reproduce

1. Have an unassigned epic with assigned child tickets.

2. Create a board filter that excludes the `Unassigned` assignee but includes the child ticket assignees.

3. Observe that the filter excludes the assigned tickets if their Epic is unassigned.

4. Observe that the assigned tickets will show up if the Epic is assigned to one of the child ticket assignees.

5. Observe that additional people in the organization who are not in the list of the filter's assignees will show up as filterable (by circular face icon) when viewing filtered results; I'm not sure if it's because those users created some of the tickets on the board or because they closed some tickets on epics included on the board, but ultimately the Assignee filter should not be showing users who are excluded from the filter and don't have any tickets in the filter results assigned to them.

I'd love to be able to just submit a support ticket and provide a specific reference to an example filter for support, but unfortunately the JIRA support contact process only allows you to report bugs via community posts (which IMO is an extremely poor means of handling bug reporting and makes it likely they will be missed in a sea of users with product questions). Additionally, when you add a new tag in this form it freezes the form for like a full 5+ seconds until it appears.

[Bill Sheboy]

Hi @Allison Phillips 

Would you please provide your board filter?  That may help the community offer ideas on resolving the issue you are seeing.

And, if you are using the standard or premium versions of JIRA cloud (paid versions), your site admin should be able to submit a defect here: https://support.atlassian.com/contact/#/  

Thanks, and best regards,

Bill

[Nic Brough -Adaptavist-]

Actually, the free and standard $10 user licences refer back to community, not just the free one.  At those prices, I expect you can see why.

[Bill Sheboy]

Thanks for clarifying, Nic.  I thought this page indicated that for standard, site admins could submit tickets:

https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

[Allison Phillips]

Please read my post; this was not user error (I'm an Engineer), I was reporting product bugs that needed to be fixed by Atlassian but Atlassian provided no means of direct contact to do so. I already gave the exact steps to reproduce the issue in my post. 

As a paid (or any) user, I shouldn't be expected to care more about improving their product than they do. Atlassian should not make it extremely time-consuming and generally near impossible for people to report product bugs. Literally the most responsive channel I've found for feedback is corresponding with an Atlassian PM on twitter. 

[Bill Sheboy]

Hi Alllison,

Your site admin should be able to submit defects as you appear to be on a standard license; please use the link I provided above.  My company is also on a standard license, and our site admin submits defects whenever someone needs it done.

If you want to check if this has already been submitted, you may check the public backlog at the link below, adjusting the criteria to meet your needs:

https://jira.atlassian.com/issues/?jql=project%20IN%20(JRACLOUD%2C%20JSWCLOUD)%20AND%20resolution%20%3D%20Unresolved%20AND%20issueType%20%3D%20Bug%20ORDER%20BY%20Key

Best regards,

Bill