By priority, look at SLA performance for service desk overall, also filter by queue owner

[Margot Sharapova]

Does Jira ITSM reporting support the following? Should be able to look at metrics below for all of IT, by service desk shift, and by queue team.

Incidents

P1: SLA compliance rate

               - which teams contributed to the misses, drill down to case specifics

P2: SLA compliance rate

              - which teams contributed to the misses, drill down to case specifics

P3: SLA compliance rate

              - which teams contributed to the misses, drill down to case specifics

Service Requests

P2: SLA compliance rate

              - which teams contributed to the misses, drill down to case specifics

P3: SLA compliance rate

            - which teams contributed to the misses, drill down to case specifics

P4: SLA compliance rate

              - which teams contributed to the misses, drill down to case specifics

Backlog: over the reporting period (daily, weekly, monthly, quarterly, and for the year)

Opening balance: x tickets

New tickets: a tickets

Closed ticket: y tickets

New balance: z tickets

By next month at the latest, this should show a weekly trend