Can Guests Create Tickets on Service Desk?

[Serdar Demireren]

Hi,

Is it possible for guests to create tickets on Service Desk?

As we can understand, just registered accounts can create tickets from the portal.

Regards

[Jack Brickey]

Serdar,

depending on what your requirements are you could simply allow anyone to create an account by submitting a ticket via email. You do this w/in Project Settings> Customer Permissions and select "Anyone can email the service desk or raise a request in the portal". You can always disable 'guest' accounts as needed.

[Colin Goudie]

Mate, take a look at our plugin. Might do what you need.

https://marketplace.atlassian.com/plugins/au.tributech.jira.sd.anon.tributech-anonymous-customer-portal-for-jira-sd/server/overview