Can I add a drop down list to the Summary field?

[David Meyer]

We would like a drop-down list of Summary choices. Can we do this?

Summary is also the Email Subject line (and I can't remove it from my form).

How do I populate it and set the list type?

[Ste Wright · Accepted solution]

Hi @David Meyer 

Not natively, Summary is a free-text field.

If you want to categorise issues, you would be best to use a separate field - such as a drop-down field or the components field.

If it must be in the Summary itself it would depend on how the categories are identified. Assuming it is not manual and there are keywords in the emails themselves, you could use Automation for this - for example:

1. Go to Jira Settings > System > Automation Rules
2. Create a new rule
3. Set the trigger as Issue Created
4. Add a condition - for example, add an Issue Fields Condition. If the email subject line has a keyword - such as Security - you could have the rule check if Security is in the original Summary at creation.
5. Finally, add an action - Edit Issue. Have the rule update the Summary of the issue to the correct wording for a Security ticket.
6. Publish the rule to activate

^ If there is no keywords / categories in the received ticket, you could also have it trigger off Issue Updated and add the categories to components, which further trigger an update to the Summary. Easier to add a pre-configured component during manual triage than have a list of Summaries stored somewhere off-site.

Ste

[David Meyer]

I saw where removing the default Summary field made our email subject line pull from the Reporter field. Is there a way to have the email subject line point to the new custom Summary field that has the dropdowns? 

[Nic Brough -Adaptavist-]

No, you cannot make the summary field into a drop-down.  It is plain text.

If you remove the system default summary field, you won't be able to create any new issues, it's a mandatory field.

[David Meyer]

Thank you.