I'm trying to make the time logging required, on Tempo, before the agent closes the ticket. Tried with Validator, and Conditions, but couldn't make it possible.
Do you have any work attributes defined in Tempo? Or is it just a log work action?
You can define a transition screen that includes Log Work field and make Time Spent required via workflow validator in resolve screen. However, it is not possible to add/validate Tempo worklog attributes.
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