Can't import CSV file to Jira for data upload

[P]

"The CSV file you uploaded contains non-ASCII characters. Make sure to set the right encoding." is the error. I've checked all the formats, saved it in UTF-8 and I'm still unable to do that from External System Import option.

Can anyone advise please?

[Nic Brough -Adaptavist- · Accepted solution]

I'm afraid it is what it says it is - your .csv data contains characters Jira cannot handle.  You'll need to find and remove them.

[P]

Hi Nic

Thank you so much. I wrote a VBA code to remove unicode and non ASCII values and took off the values and upload was done. 

Thank you for your response.

[Alexander Pappert]

which one do you use?

when I got his error, i used the Excel Import (and opened a csv with it)

[P]

I used CSV format to upload values. a couple of unicode values were in the huge file so I wrote a VBA code to take them off. 

Thank you for your response. 

[P]

Below is the error I got. This is the first time I got this error and I've uploaded data many times.