Can we reduce the number of licences on an Annual subscription?

[Angela Bishop]

Recently we increased the number of licences to the next band, on an annual subscription. However the project have decided to get their own instance of JIRA.

Can we get a refund, if we reduce the number of licences back to the original band?

[Mirek · Accepted solution]

I assume that this is cloud subscription, so..

Refunds for Atlassian Cloud are only available within the first paid month after the evaluation period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.

To request a refund during the first month of paid service (following an evaluation) or within 30 days of payment for an annual subscription, please contact our Sales Team.

Overall if you have any detailed question about licensing please contact Sales Team.