Canned responses in resolution screen.

[Joe Serrao]

Is canned responses functionality available in the resolution screen of a ticket or does a third party product need to be purchased.

[Iryna Ihnatiuk]

Hello @Joe Serrao

Indeed, built-in canned responses are not supported on the resolution screen. If you're considering using an app for this, I'd like to inform you that our app, Canned Responses Pro, does it and offers many other advanced features (like automated signatures, attachments in templates, multi-level permissions, and so on). Feel free to check it out and contact me with further questions.

Thanks

[Asha Goyal]

Hello @Joe Serrao 

Canned Response is the new feature that got released in cloud recently and right now, and Canned response are supported only in Issue View comments.

Canned response is not available in the Transition screen/resolution screen, and this is due to the fact that Issue Edit Screen is using new Issue View, but the Transition screen is still using Old Issue view. So there is a different in look and feel in transition screen/resolution screen fields when compared to Edit screen.

Below Feature Request Opened to add Canned Response in transition screen Canned Responses - Resolution/Transition Screen.

You can refer below ticket for reference.

[JSDCLOUD-12765] Canned Responses - Resolution/Transition Screen - Create and track feature requests for Atlassian products.

Please Vote and Accept answer if it helps.

Thanks