Cant add checklist to automated task

[Daniel Bermudez]

Hello, I'm trying to set up an automation to create a ticket every day at 8 am. The issue is that I want this ticket to be created with a specific checklist, but when I try to add it, I get this error when the automation runs:

I've already checked the permissions and the project fields, and everything seems fine. Any solutions?

The error says that the field was ignores because its missing in the field configuration of the project, but its not, this is the field configuration of the project:

[Wojciech Wardaszko]

@Daniel Bermudez 

It looks like you're using one of our apps (Issue Checklist Free, Pro or Checklist for Jira | Enterprise).

To be able to set Checklists during a Create issue action, you'd have to add the Checklist Text field to the Issue Create screen for that project.

This is less than ideal as the field is not one that is intended for manual input. That's why we recommend creating an issue first and then editing the Checklist Text field on the Created issue branch.

I hope this helps. Let me know if you need further guidance.

Cheers!

[Adaeze_Jude_HEROCODERS]

Hello @Daniel Bermudez

I am Adaeze with the Issue Checklist Team from HeroCoders. It seems from your screenshot that you are using our app.

Since the error says the field was ignored, this means that the Checklist Text custom field is missing on the Create issue screen.

It is required to have this custom field added to the create screen to add a Checklist at create.

Also, to apply the Checklist using automation, you need to make sure you have the sync feature turned on.

To do this navigate to Jira setting > Apps > Issue Checklist PRO/Checklist for Jira|Enterprise - Global setting and turn on the Save local checklist items to Jira custom fields option.

as shown:

If you need further help, please reach out to us here.

[Daniel Bermudez]

Hello, yes it is the Issue Checklist Pro !

But I already have that opton acivated on my instance and the custom field added to the creation screen:

But I keep having this issue:

[Wojciech Wardaszko]

Hi @Daniel Bermudez

Using the Checklist Text (view-only) field in your automation rule is not going to help you - the field only represents the state of your checklist and cannot be used to change the checklist.

You need to only edit the Checklist Text field. Judging by the audit log screenshot, the checklist was likely successfully edited as there is no error related to that field in the log.

I hope this helps. If you need further assistance, I recommend creating a ticket using our service portal. You can also just schedule a meeting with me so we sort this out together.

Cheers!

[Bill Sheboy]

Hi @Daniel Bermudez 

Which checklist addon app are you using from the marketplace?

The specifics for that app will influence how to do this, or if it is even possible.  I recall several of the apps have documentation on their marketplace pages explaining the use with automation rules.

Kind regards,
Bill