Change Issue Type - Automate change Account

[Wolff]

Hi All,

Thanks for taking the time to read our issue..

We like to have some automation from Jira in combination with Tempo Timesheets:

We have 2 types of incidents;

Incident (External)  - Billable 

[Internal] Incident  - Non Billable

When we have a incident reported by the clients its billable untill we found out that its not their misstake. we put the Incident on Internal Incident;
So we know how many internal incidents we have. 

But also the time need to go to our Intern Account (Non-Billable)

Is there a way to automate this?  I can't find a way in Jira Automation.

Or what could be the workaround? other solution? 

[nmenere · Accepted solution]

Hi,

Have you seen the old Codebarrel blog - https://blog.codebarrel.io/automation-for-jira-now-compatible-with-tempo-accounts-643ed61b86c

I'm not a Tempo expert but there is some level of native integration.

Cheers,
Nick Menere
Automation Group Product Manager

[Wolff]

Thanks for this, but Automation for Jira is for Server version.

Can't find it for Cloud.

[nmenere]

"Automation for Jira" is now native functionality in Cloud.

We offer basic support for Tempo Account in Edit Issue Action.