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Change customer notification font.

Jacob
Contributor
October 15, 2023

Hi everyone,

 

Was asked to investigate if we are able to change the fonts on the Public comments. So that the customer receives and email with the text in Roboto.

When changing the template this is the result:

image.pngimage.png

 

When creating a public comment I get the following email:

image.png

 

Does anyone know why this is happening?

1 answer

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 15, 2023

Hello, Good day. Are you using Jira software cloud or Jira server edition ? If you are using cloud version please refer to : https://support.atlassian.com/jira-service-management-cloud/docs/choose-html-or-plain-text-for-customer-notifications/

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