Change default due date notification (Jira Software)

[Noelí Fusco]

Hi! I'm a Jira administrator at the company I work for. I have a new software project that sends notifications to the assigned person when an issue is due. The problem is, I haven't configured this notification via email, so I want to modify it, but I can't find where to do it. I looked in the project settings --> Notifications, but no notification is configured there when the issue is due. I'd like to keep that notification, but send it two days before the issue is due, not on the actual due date. I understand that if I do this by adding an automation, it would notify the reporter twice: the first time (via automation) two days before the issue is due, and the second time on the due date. Has this happened to anyone else? How can I resolve it?

[Karan Sachdev]

Hey @Noelí Fusco

From your description, it sounds like you already have an automation rule to send notification to the assignee on the due date (since we don't have a default issue event to send notifications on due date).

You can open a sample issue (work item) for which the user received notification, and check the automation rule in the automation panel on the bottom right of the issue view.

You can edit the existing automation to send the notification 2 days before the due date.

Likely your rule would be using the JQL: due >= startofday()

You can modify it to due >= -2d

Thanks!

[Noelí Fusco]

Hello Karan! No, unfortunately it's a new project, it doesn't have any automation set up, that's the strange thing I don't understand. Check this images out!

Something similar happened a few days ago with another project I have, where it is the first time that it gives notice via email of the closing and opening of a Sprint, without having configured it, and it is already sprint 13, none of the previous ones have been notified, and I also cannot find where that is configured... I understand that it is related to this problem, but I do not know how to solve it yet.

[Karan Sachdev]

Hey Noeli,

So the sprint notifications are a part of a product experiment that's run on a few randomly selected sites. At a user level, you can disable them under personal settings: https://<site-name>.atlassian.net/jira/settings/personal/general

For the due date notifications, from the screenshots, it appears to be a service management project. I don't have full expertise on these projects, but based on a few community interactions in the past, I believe we have to configure automation rule for JSM projects as well, there are no system notifications when the due date approaching.

I'd suspect some third-party apps generating such notifications.

Thanks!

[Noelí Fusco]

Hi Karan! I found both the sprint notifications and overdue alerts in my personal settings, so I disabled them and the problem is solved.

Thank you so much!