Changing a Customer's email in Jira Service Desk

[Jorge Mora]

Hi!

I would like to prohibit my client users from modifying the email where they receive service desk notifications.

I enclose a screenshot so that you know what I mean.

[Petter Gonçalves]

Hello Jorge,

Thank you for bringing up this question.

Can you please describe to us all the way you followed to get to this screen? JIRA has several versions, so I believe we are not using the same. :)

By the way, Service Desk Customers are not able to edit their e-mails on JIRA Portal unless they have an Atlassian Account to do it. In that case, you must claim your domain to restrict this kind of change, as you can see in the documentation below:

- Organization administration

We will be waiting for more information to better understand your Scenario, Jorge.

[Henrique Bittencourt]

Hi Jorge!

Unfortunately, there is no way to disable the customers profile editing.

Although, I just found the following feature request that might help you in the future:

• Option to restrict customers from editing their profile

I encourage you to vote on the feature request ticket to increase its popularity and add yourself as a watcher to be kept informed of progress going forward. For more details on how Atlassian handles and prioritizes new feature requests, please refer to the Implementation of New Features Policy.

Best Regards.