Classical announcement banner on Service Desk portal

[Leirbag Assuab]

Hi! I am facing next scenario. We are experiencing intermitent conection errors with our LDAP. This is causing some login issues that dissapear when connection recovers. I have included a public announcement banner so agents and developers are advised about this problem before login and invited to try again in a few minutes if login fails.

But the announcement banner is not shown on customer portal. I can include an announcement, but only visible once the customer has logged in, so they are facing login issues without knowing why and then calling and sending emails to help desk team.

Is there any way to include an announcement banner on customer portal in classical way?

[Angélica Luz · Accepted solution]

Hi Leirbag,

Currently, it's not possible to edit or add text on the customer portal login page.
We have a feature request suggesting the implementation of this ability:

- https://jira.atlassian.com/browse/JSDSERVER-330
- https://jira.atlassian.com/browse/JSDSERVER-6018

On the feature JSDSERVER-330 some customers have added their workarounds using add-ons, so you can check and perhaps test to see if it works for you.

I'm sorry that we can't be more helpful on it.

Regards,
Angélica

[Leirbag Assuab]

Hi Angélica,

Thanks for these useful links. As you told, some interesting workarounds are explained in them.

Regards,

Leirbag.

[Angélica Luz]

You are always welcome Leirbag!
If you have any other question, please count on us.

Regards,
Angélica