Comment fields behavior

[Pierre Gourven]

My customer wants to know wether it is possible to change comment fields display depending on my workflow screen?
For instance, if the screen is aimed at chatting with the reporter we indeed want to see the comment aimed at the reporter displayed first bu if the screen is aimed at chatting with an other agent, we want to see the internal
comment first.

And I would like to know why it is not possible to chose wether or not these fields are displayed in forms.

20160209_Comment_Screen_Capture.JPG

[Joe Pitt]

Not out of the box, and I don't know of any plugin that would do what you want. The underlying code determines how it is displayed. They didn't build in a configuration option for it.