Communication between Jira instances

[desarrollo]

We have some differents Jira Service Desk instances hosted in differents servers.

Here is an example:
In the Jira instance A with a project A a ticket is created on behalf of the incoming of the Jira Instance B project B (reporter = incoming project B). Jira is filtering the notifications because they are coming from another Jira. Therefore all notifications and comments are lost. Is there a way to maintain communication between two different Jira instances?

Thanks in advance!

[Matthias Gaiser [K15t]]

Hi @desarrollo,

did I understand it right that you are looking for a way to synchronize some of the tickets from your Jira instance A to Jira B and want to be able to control what data (fields, attachments, comments) you actually exchange?

If so, that's the use case where issue sync apps usually come into play. These apps allow you to easily configure between which projects you want to exchange issues and what exact data you want to exchange.

• If you're more into scripting every edge case, you might want to check out Exalate.
• If you're more into a UI/graphical tool, you might want to check out Backbone Issue Sync.

Other solution options would be to e.g. script something yourself using the Jira REST APIs.

Cheers,
Matthias

PS: I'm part of the team behind Backbone Issue Sync.