Confluence to Jsm

[Durga Prasad]

Can we transfer the data from confluence to jsm through Knowledge base. 

(Create a new field and pointing to Confluence Knowledge space). 

[Walter Buggenhout · Accepted solution]

Hi @Durga Prasad and welcome to the Community!

That is not really how it works. You connect a Confluence space to your JSM project in project settings and then the KB in Confluence is constantly searched whenever a user enters text in the search or summary fields in the JSM portal, trying to avoid the creation of tickets when the answer is already in the KB.

From the agent perspective, it is also possible to search the KB from within a ticket. If an article is available as an answer to that question, it is possible to share that article with a single click with your customer. It will be added as a link in a comment on the ticket and will be shared as such with the user.

See this short support article on how it works.

Hope this helps!

[Durga Prasad]

Thank you @Walter Buggenhout 

[Durga Prasad]

So linking the Confluence files to Jira fields didn't work.