Connecting Jira to Microsoft Form with Microsoft Flow

[Philip Kanter]

I want to use Microsoft Flow to create a Jira issue from a Microsoft Form submission.

To set this up I need to add a couple of things including the URL of my Jira instance. I've tried the URL that I use to access Jira at work, but the connection fails.

So what then is the URL of our Jira instance? Is there another URL for the Jira instance that is only known to admins?

The Jira version I'm using is server 7.11.

[Nic Brough -Adaptavist- · Accepted solution]

No, the url it is asking for is the url you visit in your browser.  Can you reach the url you use at work in a browser?

[Philip Kanter]

Thanks for the response Nic!

Yes, our Jira instance is accessible in the browser,  but the URL is strange as it's in this format alpha:1234.

I've tried inputting this but haven't had any success.

[Nic Brough -Adaptavist-]

That's a url with a port specified on the end of it.  That should not be a problem.  Is the system running https?  What is the error you are seeing when the connection fails?

[Philip Kanter]

I'm getting the error message 'Please check your account info and/or permissions and try again'. One thing I've noticed is the URL is http:// which I imagine is an issue.

[Nic Brough -Adaptavist-]

Yes, you must be running Jira on https, as it says in the warning message in your screenshot.

[Akshay Hiremath]

Which exact URL I need to put there?

Jira URL in my company is https://jira.companyinitials.ad/

When use the above URL and my username and password to access Jira it doesn't work.

Does it matter what I put in Connection name? I'm adding CompanyNameJira

But its not working. My user id and password works when I login to Jira through browser normally.

[Akshay Hiremath]

I found the problem which may be helpful for many people here.
1. Microsoft Forms is a cloud application it is hosted outside the organization's network.

So for Microsoft Forms to connect to your Jira your network administrator has to make configuration changes in network firewall to allow Microsoft Forms servers to talk to Jira servers hosted in your organization's network. 

My organization won't allow that kind of network communication so it won't work even if the username password and server details are right. Microsoft should elaborate their response saying what is exact connection problem is it communication problem with server or user authentication problem. Current Connection Failed response/error sucks!!!

[Nic Brough -Adaptavist-]

That is a very good point when I read back.  The conversation here really does concentrate on "put the right data in", but does not mention exactly what you say - there may be network blocks as well.

You're absolutely right, Jira has no way to know that the failure to connect is network or data related because Mcrosoft have chosen to give us useless errors.

I am afraid I can only "like" your answer once, it deserves a lot more.

[Carlos Fernandes]

Tenho a mesma duvida, será que alguem tem a solução?

[Andrei Becker Pacheco]

Where do I generate a Token API at Jira Server (Not Clould version ?)

[Roma Bubyakin _Wombats Corp_]

Hi @Andrei Becker Pacheco

Unfortunately, there are no ability to do it w/o 3rd party plugin.

But you can use API Tokens for Jira to create tokens and keep personal password in secret. Available also for Data Center and Confluence.

I am a developer of that plugin, so feel free to ask any question regarding it

Regards, Roman

[KartikA]

@Roma Bubyakin _Wombats Corp_ 

We are using API Tokens for Jira and using API token to make the connection from MS flows to Jira and facing this error. Can you please help.

[Roma Bubyakin _Wombats Corp_]

Hi @KartikA 

Thank you for notifying me, I'will investigate it ASAP

May I ask you to provide all details to info@wombatscorp.com?

Regards, Roman

[KartikA]

Hello @Roma Bubyakin _Wombats Corp_ 

Thanks for your quick response

What details do you need from me to be sent to info@wombatscorp.com

Thanks

[Roma Bubyakin _Wombats Corp_]

Hi @KartikA

I am already investigating your case, however additional information from will make things easier:

Version of the Jira,

Version of the API Tokens plugin,

The most important, do you have Crowd SSO (or any other) connected,

Ideally, logs from Jira server with Debug level of logging for com.wombatscorp

Regards, Roman

[sanjay.gupta2@delphi.com]

I having same issue, but my URL is with https

https://jira.companyname.net/atljira

I keep getting this error: Please check your account info and/or permissions and try again.

Would greatly appreciate any help to resolve this issue.

[Chris Krause]

I have the same problem

[Chris Krause]

my url is https://companyname.atlassian.net

[Neall Alcott]

Has anyone gotten this to work? I'm getting the same error with https://companyname.atlassian.net

[Nic Brough -Adaptavist-]

This is usually solved by giving the account you are using the right access in Jira and giving the form the right username and password to Jira.

[e_piscitelli]

Having the same issue with https://jira.companyname.com/
Which are the right account permission to connect Flow to Jira?

Thanks

[Hassam Ghauri]

@Nic Brough -Adaptavist- Facing the same issue can Anyone solve this problem? Please guide 

Thanks 

[Nic Brough -Adaptavist-]

I can't tell you anything more than what has happened above - you need to give Flow the right connection data.

[Hassam Ghauri]

@Nic Brough -Adaptavist- can you please tell me Which are the right account permission to connect Flow to Jira? because my flow working fine for one month but suddenly stop working and give this error "Please check your account info and/or permissions and try again". when i connect JIRA in browser with same credentials its working absolutely fine.

Thanks

[Neall Alcott]

The only way I could get it to work was to use the API token.

[Hassam Ghauri]

@Neall Alcott you Solved problem by using JIRA API Token?

[Matthias Caesar]

I am using the following entries but only get an error (none discriptive) "Testing connection not successful":

Connection Name:  JIRA

JIRA Instance:  http://companyname.atlassian.net/ (with or without the trailing "/")

User Name: my users name

API Token: the token I created in JIRA Admin

Any help is greatly appreciated.

[Rida]

I am getting an error "{"errorMessages":[],"errors":{"project":"Specify a valid project ID or key"}}

[Rida]

Can some one help me fix this error?

[Nic Brough -Adaptavist-]

It is what it says it is - your calls are being made to a project that does not exist, or that your user cannot see.  Check the permissions and the existence of the project.