Connection reset during a JQL search

[Mathieu Lebougre]

Hello,

It's been several days that I have a problem.
When I do a search on all the tickets (via the search tab on the top right), a loading of several seconds occurs and then an error message from the browser appears "The connection has been reset".

- The integrity checker does not indicate anything abnormal to me
- In the atlassian logs located in var/atlassian/jira/log/ do not indicate any important error
- Indexing is done regularly

Do you have any idea where I can look?

Thanks to you

[Martin Bayer _MoroSystems_ s_r_o__ · Accepted solution]

Hi @Mathieu Lebougre  can you check the behaviour in incognito window?

[Mathieu Lebougre]

Hello Martin!
Thanks for the quick response.
It's the same thing, a time out occurs after 3/5 seconds.
However, when I do a search like this one:
http://support.prooftag.com:8080/browse/CDCT-120?jql=ORDER%20BY%20lastViewed%20DESC

I don't have any problems.

[Mathieu Lebougre]

I'm sorry, I think I've figured out what the problem is.
When I make the request from outside I have no problems. It seems to come from our internal network.

Thanks anyway for your help, we'll keep investigating.

Good day !