Create permission affects request type via portal creation?

[Shahar Nissim]

Want to avoid users from cloning tickets - the only way to do it is to create permission scheme for creation - the problem is - I still need these users to be able to create Service requests via the portal - will this still work?

[Dave Mathijs]

Hi @Shahar Nissim 

When you talk about Users in JSM, do you mean Agents or Customers?

Issue cloning is always available in a project, it has not separate permission in a permission scheme. You need the Browse Projects project permission as well as the Create Issues issue permission.

There is no way to restrict issue cloning in Jira 

[Shahar Nissim]

Dave Hey!

We have a unique situation where we use the customer portal internally so the teams can open tickets to each other - this is the only was people create tickets.

I actually managed to find a solution where only "customer portal " group has access to create - and all users are part of this group - it is allowing them to raise tickets via the portal but they cannot clone tickets

[Dave Mathijs]

Glad you found a workaround.