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Credentials are not working

sri April 5, 2018

I am working on tool xxx which is based on electron framework. This tool was working till last week , on a sudden if I want to login in to the tool the credentials are not working. 

The error states 

POST https://jiracc.xxx.xxx.com/rest/auth/1/session 500(Internal server Error)

I saw many posts related to this error. Most of them says that it is a server error. But If I try to login into my jira server it is working fine?

Can any one help me on this issue? I think this is not a code error. 

In this tool I have used Jira Rest API

1 answer

1 vote
robhit
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 6, 2018

Hi Sri,

500 is a very generic error which means something has gone wrong on the server side. How about sharing a log snippet which could give us some more hint on the issue.

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