Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Cross visibility from Jira to Service Desk

Rob Deptuch
Rob Deptuch
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 16, 2016

Is it possible to setup JIRA so you can see Service Desk projects, and vice versa so I can move and resassign issues to the correct location as needed? And if so how do you do so?

 

I have setup Application Links but am not able to see anything between the 2 instances.

 

thanks.

Answer
Watch
Like Be the first to like this
260 views

2 answers

0 votes
Rob Deptuch
Rob Deptuch
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 16, 2016

Yes i have my users set as Agents so they can see any projects inside of service desk. but can I set it so they can also see Jira, non service desk projects so they could move an issue to one of those projects if it belonged their?

View More Comments
Chris Dunne
Chris Dunne
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 16, 2016

Yes. The agents just need a JIRA Software / Core license and the correct permissions to access the projects that you want to move the issues to.

Like
Reply
0 votes
Andrea Carl
Andrea Carl
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 16, 2016

Your user must be an Agent in order to view the Service desk projects.  JIRA Service desk is not a seperate instance to JIRA - it is an add-on, similiar to JIRA Agile.  Atlassian chargers per agent.

 

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.