Customer Portal - My Requests Page, Open Requests filter showing Closed Requests also.

[IT Web accounts]

Customer Portal - My Requests Page, Open Requests filter showing Closed Requests also.

I mean, there are calls with Status as Closed. But, Resolution is not set as 'done'.

Is there a way,  to alter these screens? I mean, to set not to display the requests which are in status 'closed'.

[Tzu Hau Chai]

the filters on the customer portal is not customizable unfortunately, so the resolution should be set if the issue is closed otherwise it will not filter out the correct issues.

[Luke Jones]

If the user cancels a request, it does not update the resolution, but closes the issue. The cancel transition needs to be changed to modify the resolution field when executed.