Customer Request List default to 'Any Status'?

[Tiffany Owen]

In the customer portal, when a customer views their request, the list defaults to show "Open Requests." However, it doesn't actually show their requests until they click on "Any Status." How do I let the portal show "In progress, Waiting for Support, Open to team, etc" as an Open request?

[Tiffany Owen · Accepted solution]

Sorry, I finally found the answer here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customer-Open-Request-search-shows-no-tickets-but-Any-Status/qaq-p/704740

Basically, it's because I had the Resolution field hidden. It displays requests as "Open" if they do not have a resolution set. I set the Resolution field to show and they came back.

[Artjom Jensen]

Yes, this is correct.

[Brittany Wispell]

Hey Tiffany! 

Do you mind posting a picture of your request type details? Fields & Group details? 

I have tested out a couple things on my own instance and I am not having the issue you are. I suspect it could be a permission situation?

What version of JSD are you using as well? 

Thanks! 

[Artjom Jensen]

Maybe she probably edited her workflow and deleted the standard statuses.