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Customer portal won't load

jmclarke
jmclarke June 14, 2020

I have just recently updated my company's server instance to Service Desk 4.9, Core 8.9 and Software 8.9. After the upgrade, the customer portal appears to not load the issue list (see attached).

This was working fine prior to the upgrade. What could the problem be?

 

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leoalvarez
leoalvarez November 28, 2020

I´m facing this problem too. 

 

Did you find a solution?

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jmclarke
jmclarke November 29, 2020

Hi, no solution unfortunately. My organisation is moving to Jira cloud soon so it will hopefully resolve itself. I haven't attempted a new upgrade of the server instance this this time.

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DEPLOYMENT TYPE
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