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Customers reply to JIRA email

Diane Sutton
Diane Sutton February 4, 2016

Hi

When an agent puts a comment into JIRA and the customer is notified, if they just 'reply' to the email (rather than logging in to the portal) what will happen to their reply? 

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viktorokolot
viktorokolot
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February 4, 2016

Hi @Diane Sutton

  reply is added to the ticket as a comment

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