Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Defining Agents - are they fixedly defined or based on projects?

Natalie Lang
Natalie Lang December 2, 2015

I am new to Service desk and have a basic question regarding to Service Desk Agents...

Can the Agents be defined differently based on projects or are they fixedly defined, so that in principle only these individuals can act as Agents?

Thank you.

Answer
Watch
Like Be the first to like this
228 views

1 answer

0 votes
Steve Behnke [D1
Steve Behnke [DiscoverEquip.com]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
December 2, 2015

You define a fixed-group of Agents that can then be assigned to Agents within Service Desk Projects. 

 

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.