Different Request Types & Queues when creating project by using "Create with shared configuration"

[Marc Wampfler]

When I create a service desk project by using the "Customer service" template I have the following Request Types

• Technical Support
• Licensing and billing questions
• Product trial questions
• Other questions
• Report a bug
• Suggest a new feature
• Suggest improvement

and the following Queues

• All open
• Unassigned issues
• Assigned to me
• Waiting on customer
• Bugs
• Open support issues
• ↳ Licensing/billing
• ↳ Trial questions
• ↳ Other questions
• ↳ Technical support
• Feature suggestions
• Resolved past 7 days

But if I create a new Project by using (selecting) the "Customer service" template and the "Create with shared configuration" option, I have only this Request Types

• New Feature - Detailed
• New Feature - Quick
• Support

and this Queues

• Due soon
• SLA breached
• SLA at risk
• My open tickets

The chosen project was initially created with the "Customer service" Template and has its Request Types and its Queues.

My expectation is, that I have the same request types and queues as when I create the project without the "Create with shared configuration" option.

What I'm doing wrong?

[Greg Kosa]

We've noticed the same problem. +1