Directories/Groups for Service Desk

[Steffen Becker]

Let's say I have 6 SD projects: 3 business related, 3 IT related.

I know there is an overview (https://jira.mycompany.com/servicedesk/customer/portals) where I see all 6 SDs.

But I'd like to have an overview page only showing the 3 IT portals (and search is only allowed within these 3 portals & their knowledge bases).

Is this possible (maybe with any add-on) ?

[Manon Soubies-Camy · Accepted solution]

Hi @Steffen Becker ,

On the Help Center (i.e., the overview), you'll see all the customer portals you can access to.

If your users have access to all 6 portals, you could use Refined Theme for Jira Service Desk to order your portals by category: Adding Structure and Organization to your Site. You could create two categories (one business, the other one IT) and then you'd get one home per category.

Hope this helps,

- Manon

[Steffen Becker]

This sounds great! And is the search on a "site" restricted only to the SDs (with their KBs) within this side?

[Manon Soubies-Camy]

Hmm, I can't test it right now but it looks like you can only restrict the search to specified Confluence spaces: Search Highlight for JSD (see step 3), I'm not sure you could restrict the search to specified JSD portals/request types.