Do not have permission to add new Customers to JSM

[Gina Lahendro]

I would like my assistant to be able to add customers to our JSM project.  However, this warning appears. "You do not have permission to invite customers to this service project"

I've even tried making her a Project Admin, but it still doesn't work. What am I doing wrong?

[Bryce Lord]

Hi @Gina Lahendro ,

Here's a great link from Atlassian explaining why you're receiving this warning message and how to correct the issue: Agents cannot add new customers to JSM projects 

Hope this helps!